Job Description

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Program Management Advisor – Scrum Master

Role Overview

The Program Management Advisor – Scrum Master plays a critical role in enabling the successful delivery of business and technology solutions within the health insurance domain, with a strong preference for experience supporting medical claims operations, payment integrity programs, and related healthcare administrative processes, including pre-pay and post-pay review, recovery initiatives, and claim workflow optimization. This role supports AAPS initiatives focused on improving claims accuracy, reducing waste and fraud, and modernizing end-to-end payment integrity workflows through automation and technology-enabled solutions. Initiatives often span multiple teams, systems, and stakeholders and require coordination across business, technology, and vendor partners.

The Scrum Master partners closely with Product Managers, Product Owners, business subject matter experts (SMEs), and technical delivery teams to translate complex regulatory, operational, and business requirements into scalable, technology-enabled solutions. Work is primarily aligned to automation, technology modernization, and software development efforts that support payment integrity and claim-processing programs.

This role acts as both a servant leader and agile coach while also flexing into broader program and project management responsibilities as needed. It requires proactive ownership of delivery health, cross-team coordination, risk and dependency management, and stakeholder communication across one or more teams.

Key Responsibilities

Agile Delivery & Team Enablement

• Apply Agile values, principles, and practices (Scrum, Kanban, and hybrid models) to plan, manage, and execute work across sprint and program increment cycles.
• Serve as a servant leader for scrum team(s), promoting self-organization, accountability, and continuous learning.
• Coach and mentor team members, Product Owners, and stakeholders on Agile mindset, roles, and best practices to improve flow, predictability, and delivery outcomes.
• Facilitate all core Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews/demos, retrospectives, and PI-related events.

Planning, Execution & Delivery Management

• Partner closely with Product Owners to ensure backlog readiness, clear story definition, prioritization, and acceptance criteria.
• Support sprint and release planning by balancing capacity, dependencies, risks, and delivery commitments.
• Track and manage delivery progress, milestones, and metrics using Agile delivery tools (e.g., Jira), enabling transparency and data-driven decisions.
• Coordinate and support system demos, user acceptance testing, and release readiness activities for automation and modernization initiatives.

Program & Project Management Responsibilities

• Step into project or program management functions as needed to support initiatives that extend beyond standard Scrum team boundaries.
• Manage project plans, timelines, scope, risks, and interdependencies for technology and automation efforts.
• Support cross-team coordination, sequencing of work, and alignment to broader program and business objectives.
• Drive execution against delivery commitments while adapting approach based on project complexity and delivery model.

Impediment, Risk & Dependency Management

• Proactively identify, manage, and escalate risks, issues, blockers, and cross-team dependencies impacting delivery.
• Drive timely resolution of impediments by partnering with leadership, peer Scrum Masters, technical leads, and business partners.
• Maintain and track action items, risks, assumptions, and decisions to closure.

Stakeholder Communication & Reporting

• Prepare and present clear, concise status updates for stakeholders and leadership, highlighting progress, risks, dependencies, and upcoming milestones.
• Translate complex delivery, technical, and operational details into executive-ready messaging.
• Build strong relationships with business and technology partners to ensure alignment and shared accountability.

Process Oversight

• Track project and program-level deliverables and timelines as required.
• Ensure alignment with enterprise governance, compliance, and operational standards.
• Identify opportunities to improve efficiency, reduce handoffs, and streamline delivery processes.

Required Experience & Qualifications

• Bachelor’s degree or higher strongly preferred or equivalent work experience required.
• 3+ years of experience as a Scrum Master, Agile Project Manager, or similar delivery leadership role.
• Agile and/or Scrum Master certification (CSM, PSM, SAFe, or equivalent) preferred
• Experience supporting health insurance, medical claims, payment integrity, or related healthcare business domains strongly preferred.
• Demonstrated experience delivering automation, technology modernization, or software solutions in complex operational environments.
• Hands-on experience using Agile delivery tools (e.g., Jira) to manage sprint-based and hybrid delivery models.
• Strong working knowledge of Agile methodologies, principles, and frameworks (Scrum, Kanban).
• Ability to flex between Scrum Master and traditional project management responsibilities as delivery needs require.
• Strong technical and business acumen with the ability to translate business needs into technical outcomes and explain technical solutions to non-technical audiences.
• Proven experience managing risks, dependencies, and competing priorities across teams.
• Excellent communication, facilitation, and presentation skills.
• Strong analytical and problem-solving skills with a focus on continuous improvement.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 95,400 - 159,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Full time, Work experience placement, Local area, Remote work, Work from home, Flexible hours, 3 days per week

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