Job Description
MAU is hiring a Receptionist in Augusta, GA. As a Receptionist, you will support the applicant flow process by providing exceptional customer service, managing front desk operations, assisting applicants, and ensuring accurate administrative support for branch staffing activities.
Benefits Package• Competitive Compensation Package
• Medical, Dental, and Vision Benefits
• Paid Holidays (11)
• Paid Vacation
• Great Work Environment
• Employee Assistance Program (EAP)
• Care Partners Program
• Health Club Reimbursement Program
• Additional Supplemental Benefit Programs
• 401(k)
• Salary Continuation
• Educational Reimbursement
• FMLA Available After 12 Months of Service
Shift Information• Full-time
• Monday–Friday, 8:00 a.m. to 5:00 p.m.
• Periodic nights and weekends may be required to support extended branch hours
Career Path• Branch Coordinator
• Staffing Specialist
• Interviewer
• Recruiting Coordinator
• Other Corporate Support Functions
Required Education and Experience• High school diploma or GED
• Minimum 2 years of clerical experience
• Customer service experience
• Data entry experience
• Proficiency with Microsoft Outlook and Microsoft Office
• Experience handling high call volumes
• Professional experience working with the public
Preferred Education and Experience• Proficiency with general office equipment and software packages
• Experience in staffing, human resources, or a related industry
• 2 years of customer service experience
• Experience using an Applicant Tracking System (ATS)
General Requirements• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Customer-focused mindset
• Technical aptitude and computer proficiency
• Strong attention to detail and accuracy
• Ability to work effectively in a team environment
• Dependable and adaptable with a proactive approach to problem-solving
• Ethical conduct and personal credibility
• Proficiency in Microsoft Office applications
Essential Functions• Answer phones professionally and provide a positive applicant and customer experience
• Assist applicants with electronic applications in the branch or online
• Utilize the MAU Applicant Tracking System daily
• Support MAU Associates and visitors with questions and requests
• Ensure timely and accurate delivery of phone messages to staffing teams
• Route customer inquiries to the appropriate MAU contact and follow up as needed
• Enter application and hiring information accurately into company systems
• Scan and maintain hiring documents and employee records
• Receive and distribute packages to appropriate personnel
• Greet and assist applicants and visitors
• Participate in the MAU 5S program, when applicable
• Coordinate interview and assessment schedules with Staffing Specialists
• Prepare orientation packets and maintain orientation materials
• Verify applicant identification and assessment completion
• Distribute employee paychecks as directed
• Troubleshoot applicant issues related to applications, login access, and payroll systems
• File and maintain active and terminated employee records
• Prepare, maintain, and file reports and correspondence
• Maintain a clean and organized reception and waiting area
Work Environment and Physical Demands• Professional office environment
• Frequent interaction with applicants, employees, customers, and branch personnel
• Regular use of computers, telephones, photocopiers, filing cabinets, and other office equipment
Physical Requirements• Ability to lift 5–20 pounds
• Ability to stand and walk for up to 2 hours
• Ability to climb stairs multiple times per day
• Ability to sit for up to 8 hours
Travel• No travel required
MAU is an Equal Opportunity Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Job Tags
Full time, Work at office, Monday to Friday, Shift work, Night shift