Live Chat Agent Job at ADF Medical Services Inc., New York, NY

VnpTckt5M0J4U29XM2drbTVvYkpndHBhSUE9PQ==
  • ADF Medical Services Inc.
  • New York, NY

Job Description

JOB OPENING — Live Chat Agent ADF Medical Services Inc.

We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.

Role: Live Chat Agent

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond to patient and client inquiries instantly through our live chat system
  • Provide helpful and accurate information on services, appointments, billing, and support
  • Manage multiple live chat conversations simultaneously with speed and professionalism
  • Log and document all chat interactions accurately in our CRM system
  • Identify and escalate urgent or unresolved issues to the appropriate team
  • Deliver a consistently positive and professional patient experience in every chat
  • Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • Supportive team environment and ongoing coaching
  • Career growth and advancement opportunities within ADF Medical Services

Job Tags

Full time, Part time, Flexible hours, Afternoon shift

Similar Jobs

SGS Consulting

Technical Writer Job at SGS Consulting

 ...Job Responsibilities: Strong background in technical engineering, ideally in Electrical Products. Experience with instruction manuals...  ...navigate through uncertainties and frequent changes. Strong writing and communication skills. Skills: Technical writing.... 

insurance services, inc.

Insurance Agent Job at insurance services, inc.

Job Description Job Description Insurance personal and/or commercial service agent with the ability to multitask into cross-sales. Independent Insurance Agency experience preferred. Licensed for Property & Casualty; Life & Health license preferred. Previous experience required...

Cigna

(RN) Nurse Case Manager - Evernorth Health Services -Remote Job at Cigna

 ...needs. Must be open to work evenings. Role Summary: The Nurse Case Manager serves as a customer advocate, partnering with members,...  ...to support whole-person health. Engage customers through telephonic, digital, and written communication channels. Track and document... 

Employment Development Department

Supervising Criminal Investigator II Job at Employment Development Department

 ...OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. The Supervising Criminal Investigator (SCI) II position is in the Investigation Division (ID) under the direction of the ID Chief, also known as Division Chief. The SCI... 

Confidential

Class B Driver Job at Confidential

 ...and vision Multiple job opportunities with just one application our truck drivers have the opportunity to work for multiple Fortune 1000 companies Qualifications: ~1 year of Class B driving experience ~ Valid Class B License and Medical Card ~ Hazmat required...