Job Description

Luxury. Innovation. Opportunity.

At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail. 

Our luxury stores offer an exclusive opportunity to represent some of the world’s most prestigious names in fine jewelry and timepieces. Here, exceptional client service is an art form — one built on deep product knowledge, personal relationships, and a passion for excellence. You’ll be joining a high-performing leadership team of top industry professionals, where talent, expertise, and a shared commitment to delivering an unparalleled client experience set us apart. At REEDS, you will collaborate with some of the best in the business, continually raising the standard for luxury service and building a career with limitless potential. 

As a District Manager, you will be responsible for inspiring the Store Leadership Teams to achieve district goals including sales volume, key performance indicators, profit objectives, and managing and controlling operating expenses. Your passion to build, develop and retain high performing talent that works together to provide excellent customer experience is essential.

Essential Functions of a District Manager at REEDS Jewelers:

• Demonstrates the REEDS’ Mission and Core Business Values.
• Integrity – We live ethically and honestly in every moment and interaction. 
• Performance Excellence – We pursue success relentlessly and learn from every experience. 
• Stewardship – We honor the trust placed in us by our associates, clients, and communities. 
• Professionalism – We attract and grow exceptional talent through development and self-leadership. 
• Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action. 
• Team Orientation – We thrive through collaboration, shared goals, and mutual respect. 
• Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun. 
• Builds relationships with customers, managers and associates to ensure that all customer resolutions result in a satisfied and loyal customer. Contacts customers with complaints within 24 hours upon receipt of complaint and resolves the issue.
• Motivates and trains Store Managers as well as Store teams within their district to achieve or exceed monthly sales and profit goals including but not limited to customer relationships and service, merchandise display, and event coordination.
• Reinforces compliance with Company policy and practices through consistently leading by example and holding employees accountable for achievement of their individual performance objectives and compliance with all policies and practices.
• Recruits, trains, coaches and develops others in order to provide growth opportunities for individuals as well as for the Company. Maintains a pipeline of both internal and external candidates.
• Interviews all management candidates for the district. Partners with Store Managers on the recruiting and selecting of store associates.
• Provides training, support and selling/customer service tools to Store Managers and empowers Store Managers and team to effectively utilize tools to maximize sales and profit goals.
• Conducts off-site training sessions for Store Managers, Assistant Managers and management trainees within the district to review, motivate and empower Store Management to achieve or exceed monthly sales and profit goals.
• Completes quarterly store visit reports for each location within the district. Completes an action plan with the Store Manager upon completion of a store visit. Counsels, documents, reviews and develops action plan for management staff not achieving Company standards in regard to sales, profitability or compliance with Company policies and practices. Reviews financial statements, employee roster, scheduling and training plans of each store location to ensure that all resources are maximized.
• Communicates daily with each store within the district to provide support and motivation to achieve or exceed monthly store sales and profit objectives. Communicate and follow up to ensure that expected results are maintained.
• Communicates daily required with the Vice President of Store Operations regarding current day’s activities/location as well as expected results.
• Understands the district in terms of competitors’ strengths, weaknesses, merchandise, advertising and pricing.
• Promotes and attends special events for stores in the district.
• Makes decisions on discounts to ensure profitability and maintain customer relationships.
• Conduct store affairs in a legal and ethical manner, building a positive and productive work environment.

Thank you for your interest, and we hope you submit your application!

Requirements

Essential Requirements

• 5-8 years of multi-unit leadership experience in a luxury goods or comparable retail environment.
• Proven track record of increasing sales and store profitability.
• Exceptional communication skills, both verbal and written with the ability to communicate with all levels of the organization.
• Outstanding organizational skills with ability to meet deadlines and deliver high-level written and verbal responses. Demonstrates a high level of administrative competence. Excels in simplifying systems and reducing paperwork.
• Microsoft office applications including but not limited to Office, Excel and PowerPoint.
• Ability to travel up to 75%.
• Bilingual a plus!

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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