Dispatch Manager - 3PL (Furniture Delivery) Job at Direct Impact Logistics, Aurora, CO

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  • Direct Impact Logistics
  • Aurora, CO

Job Description

Dispatch Manager Role:

  • The Dispatch Manager will be responsible for monitoring all delivery teams throughout the day. 
  • This role will include monitoring all compliance related driver functions throughout the day. 
  • Dispatch Manager will be responsible for customer feedback follow up call backs. All results communicated to OM and GM. 
  • They will report to the Operations manager as well as the General Manager. 


Responsibilities:

  • Assist with overseeing day-to-day operations.
  • Ensure compliance with set policies and processes.
  • Ensure all delivery teams are in compliance with all compliance related functions.
  • Review all delivery PODs in real time.
  • Prepare regular reports for upper management.
  • Provide solutions to delivery issues in the moment and work to assist customers during delivery related issues.


Job Requirements:

  • Ability to work flexible schedules/shifts.
  • Possess a valid driver’s license in the state of residence.
  • Able to do the following with or without reasonable accommodation:
  • Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts up to 10 hours long.
  • Lift, push, pull, and move boxes up to 70 pounds each.
  • Move up and down stairs.


Basic Qualifications:

  • High School Diploma or equivalent.
  • Experience interacting with Independent Contractors (Delivery Service Providers).


Preferred Qualifications:

  • Excellent interpersonal skills.
  • Previous experience with final mile deliveries.
  • Demonstrated problem-solving skills and analytical skills.
  • Demonstrated communication skills (written and verbal).
  • Final Mile Experience.

Job Tags

Full time, For contractors, Flexible hours, Shift work

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