Call Center Representative (Remote) - Federal Law Enforcement - Texas and Florida Job at Universal Strategic Advisors, Florida, FL

VmphdExTYkJ4aU1RM3c0azRZelBnTnBh
  • Universal Strategic Advisors
  • Florida, FL

Job Description


US Advisors is seeking   Call Center Representatives (based in Florida or Texas)  to support a federal law enforcement client in a 24/7 mission-critical contact center environment . Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Responsibilities
  • Answer and track high-volume inbound calls in a federal contact center
  • Document calls and prepare detailed reports in government systems
  • Conduct database and open-source intelligence (OSINT) research
  • Route and escalate calls according to operational procedures
  • Maintain accuracy while handling sensitive or law-enforcement related information
  • Other duties, as assigned 
Requirements

Required:
  • 3+ years of call center or contact center experience  
  • Associates Degree 
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 
  • Ability to work in a 24/7 operational environment, including nights and weekends
Preferred:
  • Experience operating in  federal, DHS, ICE, or law enforcement environments .
  • Prior experience supporting contact/call center environments.
  • Experience with 24/7 operational environments.
Compensation
The expected hourly rate is $21- $23

Additional Information
  • Client: Federal law enforcement agency
  • Clearance Requirement: Must be eligible for Public Trust clearance
  • Work Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations
  • Start Date: Immediate upon background approval
About US Advisors
US Advisors is a professional services firm providing  mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Equal Employment Opportunity Statement

US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Job Tags

Remote job, Hourly pay, Full time, Work at office, Immediate start, Night shift

Similar Jobs

Vacation Advertiser

Customer Support Travel Agent | Remote Travel Consultant Job at Vacation Advertiser

 ...Position Type: Independent Contractor Industry: Travel & Hospitality Remote Travel Opportunity for Customer Service & Hospitality...  ...join our team as a Customer Support Travel Agent / Travel Consultant . This remote opportunity is ideal for individuals who... 

Groundswell Contact LLC

Political Canvasser - MI Job at Groundswell Contact LLC

 ...Groundswell Contact is seeking energetic and passionate individuals for a paid political canvasser position. As a canvasser, you will be responsible for talking to voters and engaging with them on political causes. This might mean knocking on a voter's door, standing outside... 

Artisan Crew

OPENING: Search Engine Marketer / Pay Per Click Specialist: 1099 Job at Artisan Crew

Location: Los Angeles - Department: Internet MarketingAre you certified in Google Analytics, Google AdWords and can analyze the monkey out of marketing statistics?We have openings for account managers / optimizers.Please add "[ACE] INTERNET-MARKETER-(last name)" to... 

Total Access Urgent Care logo

Medical Billing & Coding Specialist Job at Total Access Urgent Care logo

```html Job Description Position: Medical Billing & Coding Specialist Job Responsibilities: Accurately assign medical codes to patient records for billing purposes Process and submit insurance claims for reimbursement Review patient medical records for... 

Alfred University

Director of Public Safety Job at Alfred University

Reporting to the Vice President for Student Experience, the Director of Public Safety is primarily responsible for leading, managing, and evaluating all Public Safety personnel, programs, and services. The director provides effective leadership in times of crises, conflict...