Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​​This job is a member of the Customer Experience Innovation and Delivery Team within the Customer Experience Division.\
• ​Responsible for ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Primarily responsible for assisting in creating and implementing change management strategies and plans that maximize team member adoption and usage.

What you'll do

• ​Applies change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Conducts impact analyses, assesses change readiness and identify key stakeholders
• Supports the execution of plans by training, communications and change management teams
• Continuously develops knowledge of business processes to assist in identifying when changes in systems, processes or software applications should be initiated
• Supports the design, development, delivery of communications
• Provides input, document requirements and supports the design of training programs
• Completes change management assessment
• Identifies, analyzes and prepares risk mitigation tactics
• Identifies and manages anticipated barriers to change
• Supports the creation of actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Supports organizational design and definition of roles and responsibilities
• Coordinates efforts with other specialists
• Integrates change management activities into project plan
• Evaluates and ensures user readiness
• Tracks and reports issues
• Defines and measures success metrics and monitors change progress
• Supports change management at the organizational level

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree or equivalent experience/training
• 3 years of experience in Organizational Change Management
• Experience with large-scale organizational change efforts
• Experience working with outside vendors and budgets
• Experience preparing executive-level presentations
• Experience in data gathering and analysis
• Experience and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of the project lifecycle

Preferred Qualifications- Education & Prior Job Experience

• ​Master's degree
• Change management certification or designation
• Experience designing and implementing large scale training programs
  
   

Skills, Licenses & Certifications

• ​Knowledge of MicroSoft Office to include Word, Excel, Outlook and PowerPoint
• Excellent active listening skills
• Flexible and adaptable with ability to work in ambiguous situations
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Team player and able to work collaboratively with and through others
  
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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